js9 Privacy Policy

This Privacy Policy explains how js9 collects, uses, stores, and protects the personal information of users who access our online gaming platform. By creating an account or using any service on js9, you acknowledge that you have read and understood this policy. We are committed to maintaining the highest standards of data security and transparency for all players in Bangladesh and beyond.

When you register and use js9, we may collect the following categories of personal information. This data is gathered to provide you with a safe, reliable, and personalised gaming experience on our platform:

• Identity data: full name, date of birth, national ID or passport number (for KYC verification)
• Contact data: email address, mobile phone number, and city of residence (e.g. Dhaka, Chittagong, Sylhet)
• Financial data: mobile banking account references (bKash, Nagad, Rocket, Upay), transaction IDs, deposit and withdrawal records
• Technical data: IP address, device type, operating system, browser type, session duration, and access timestamps
• Behavioural data: game preferences, betting patterns, bonus usage history, and in-app navigation activity

We do not collect sensitive data such as religious beliefs, political opinions, racial or ethnic origin, or biometric identifiers unless explicitly required by applicable law or regulatory authority in Bangladesh. All data collection on js9 is proportionate and limited to what is strictly necessary for platform operation.

The personal data we collect is used exclusively for lawful, specified purposes directly related to the operation of js9. We will never use your information for unrelated commercial purposes. The primary uses of your data include:

• Account registration and identity verification, including age verification to confirm you are 21 years or older
• Processing financial transactions — deposits via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and withdrawal requests to your registered payment accounts
• Providing and improving our gaming services, including cricket betting, live casino, slots, and crash games
• Customer support communications — responding to queries, disputes, and account issues submitted via email
• Fraud prevention, security monitoring, and responsible gaming compliance, including detection of underage gambling
• Sending account-related notifications, promotional updates, and bonus offers — you may opt out of marketing communications at any time by contacting support

js9 processes your personal data under one or more of the following lawful grounds, consistent with internationally recognised data protection principles:

• Contractual necessity — processing is required to fulfil the user agreement between you and js9, including managing your account and processing payments
• Legitimate interests — to operate a secure and fair gaming platform, prevent fraud, and ensure responsible gaming standards are upheld
• Consent — where you have explicitly agreed to the collection and use of specific categories of data, such as marketing communications
• Legal obligation — where processing is necessary to comply with applicable laws or lawful requests from regulatory authorities

js9 does not sell, rent, or trade your personal information to any third party. We may, however, share your data with carefully selected partners and service providers solely for the purposes outlined in this policy:

• Payment processors and mobile banking operators (including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and card networks) to facilitate deposits and withdrawals
• Identity verification and KYC service providers, to confirm user age and identity in accordance with responsible gaming obligations
• IT infrastructure and security providers who support the technical operation of our platform under strict confidentiality agreements
• Regulatory authorities or law enforcement agencies when required by applicable Bangladeshi law or court order

Any third-party service provider engaged by js9 is bound by contractual obligations to protect your data and is prohibited from using it for any purpose beyond the specific service they provide. We do not share your data with advertising networks or data brokers.

js9 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Account data and financial records are typically retained for a minimum period following account closure, consistent with anti-money laundering and record-keeping requirements.

Once the retention period has expired and there is no further legal basis to keep your data, js9 will securely delete or anonymise your personal information. You may request early deletion of non-legally-required data by contacting our support team at [email protected].

js9 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us recognise returning users, maintain session security, and analyse platform usage. The categories of cookies we use include:

• Essential cookies — necessary for the platform to function correctly, including login session management and secure payment flows
• Analytics cookies — used to understand how users navigate js9, which games are most popular, and how we can improve the overall experience
• Preference cookies — to remember your language choice, game settings, and display preferences across sessions

You can manage or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of the js9 platform. We do not use tracking cookies for cross-site advertising or behavioural profiling outside of js9.

js9 treats payment-related data with the strictest level of security. All financial transactions — including deposits through bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, and card networks — are processed through encrypted, tokenised channels. js9 does not store full card numbers, CVV codes, or full mobile banking PINs on our servers.

In the event of any suspected security breach affecting your payment information, js9 will notify affected users promptly and take immediate steps to contain and investigate the incident. We recommend that players use unique, strong passwords for their js9 accounts and never share their login credentials or mobile banking PIN with anyone.

As a user of js9, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at [email protected] and we will respond within a reasonable timeframe:

• Right of access — you may request a copy of the personal data js9 holds about you
• Right of rectification — you may request correction of inaccurate or incomplete personal information in your account
• Right of erasure — you may request deletion of your personal data where there is no longer a lawful basis for its retention
• Right to restrict processing — you may request that we limit how we use your data while a dispute or complaint is being resolved
• Right to withdraw consent — where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing

We are committed to addressing all data rights requests fairly and transparently. If you believe your rights have not been respected, you may escalate your concern to the relevant data protection authority in your jurisdiction.

js9 is strictly an adults-only gaming platform. Access is permitted only to individuals who are 21 years of age or older. We do not knowingly collect, store, or process personal data from individuals under the age of 21. If you are under 21, you are not permitted to register or use any service on js9.

If we become aware that a user is under the age of 21, we will immediately suspend that account, delete all associated personal data, and reverse any financial transactions where possible. We strongly encourage parents and guardians in Bangladesh to use device-level parental controls to prevent underage access to online gaming platforms.

The js9 platform may occasionally reference or display information about third-party services such as game providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi) or payment partners. js9 is not responsible for the privacy practices or content of any third-party service. We encourage you to review the privacy policies of any third-party service you interact with independently of the js9 platform.

js9 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will revise the 'Last Updated' date at the top of this page and, where appropriate, notify registered users via email. Your continued use of the js9 platform following any such update constitutes your acceptance of the revised policy.

We recommend that all js9 users periodically review this Privacy Policy to stay informed about how we protect your information. The current version of this policy is always available at js9.lat/privacy-policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way js9 handles your personal data, our support team is ready to assist you. We aim to respond to all privacy-related enquiries within 5 working days.

Email us at: [email protected]